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1000 Rue de la Gauchetière O, Montréal, QC H3B 4W5, Canada
Have questions or need assistance with your commute? Our 24/7 support team is dedicated to providing fast, reliable assistance for passengers and drivers across Quebec.
Find instant answers to common questions about carpooling, PASS packages, and trip security.
Search for your route by entering your origin city, destination, and travel date. Filter by available seats, driver rating, or departure time. Select your preferred trip and pay for your PASS online using your secure wallet or card to confirm your seat instantly.
Yes. You can cancel your booking directly from your Active Bookings dashboard up to 24 hours prior to departure for a full PASS credit refund. Cancellations made within 24 hours are subject to standard cancellation policy terms.
Upon booking confirmation, AversB generates a unique 4-digit OTP security code in your account dashboard. When you arrive at the pickup location and board the vehicle, provide this code to your driver. The driver validates the code to confirm departure safely.
Safety is our highest priority. All drivers submit valid driver's licenses and vehicle registrations for manual admin verification before publishing trips. Member profiles feature identity verified badges and community rating history.
Passengers pay for their PASS package online through AversB secure payment gateway. Direct trip contributions to the driver are settled in person at the pickup point via Cash or Interact e-Transfer as agreed during booking.
Verified university students and institutional members receive exclusive PASS bonus multipliers. Simply sign up with your official university email (.edu, .ca, or college domain) or upload student ID verification in your profile to unlock discounted rates.
Buying PASS packages in bundles unlocks extra bonus credits! For example, purchasing a 5 PASS package awards +1 Bonus PASS, while a 10 PASS package awards +3 Bonus PASS credited instantly to your AversB wallet balance.
Drivers must hold a valid Quebec driver's license, active vehicle registration, and valid liability insurance. All documents undergo manual verification by AversB administration prior to granting route publishing permissions.
Drivers collect contributions directly from passengers at the pickup point in Cash or Interact e-Transfer upon boarding. PASS package fees remain managed online via AversB platform for system maintenance and trip protection.
Drivers are required to arrive 5 to 10 minutes prior to scheduled departure. In case of unexpected traffic delays, drivers must contact booked passengers immediately via SMS or call with an updated estimated arrival time.
Always request and validate the passenger's 4-digit OTP security code upon boarding before putting your vehicle in motion. This confirms legitimate passenger identity and activates trip security coverage.
Vehicles must be clean, well-maintained, odorless, equipped with working seatbelts for every passenger, and compliant with Quebec highway safety standards. Smoking or vaping inside the vehicle during trips is strictly prohibited.
Passengers must arrive at the agreed pickup point 5 to 10 minutes before departure time. Drivers are permitted to depart 10 minutes after scheduled departure if a passenger is absent without notice.
Upon boarding the vehicle, display your 4-digit security code generated on your AversB active booking dashboard. The driver inputs this code into their app to confirm your departure safely.
Each passenger must adhere to the luggage allowance (small, medium, or large) declared during booking. If you carry oversized items like skis or large musical instruments, notify the driver in advance.
Passengers are expected to treat drivers and fellow riders with respect. Wear your seatbelt at all times, keep phone conversations at a moderate volume, refrain from eating messy food, and keep the interior clean.